CLOSED - Create new ticket with "Send Mail" - Status code 500

Update: Error found, no mail address was assigned to the group


  • Used Zammad version: 3.6.0
  • Used Zammad installation source: (source, package, …) deb-Package
  • Operating system: Debian Buster 10
  • Browser + version: Firefox / Edge Chromium

Expected behavior:

  • manually create a ticket with “Send Mail” selected
    After click “Create” Ticket is created

Actual behavior:

  • after click on “Create” window with “StatusCode: 500” is raised, inlcuding a “Error ID xxxx”, the id is changing with every ticket.
  • the ticketcreation-window keeps open, but a ticket is created
  • every click on “create” creates another ticket, again with the StatusCode 500


Steps to reproduce the behavior:

  • create new ticket with “Send Mail” selected

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