Greetings, I have a new server where I install zammad v5 and where I have the backup of my previous server v4, when testing that the new installation works well, it makes a backup of the current system and everything works fine, then I copy my backup zammad v4 to folder /var/tmp/zammad_backup with permissions of zammad: zammad, so by running zammad run rails c I can see the current users:
irb(main):002:0> User.find(2)
=> #<User id: 2, organization_id: 1, login: "nicole.braun@zammad.org", firstname: "Nicole", lastname: "Braun", email: "nicole.braun@zammad.org", image: nil, image_source: nil, web: "", password: nil, phone: "", fax: "", mobile: "", department: "", street: "", zip: "", city: "", country: "", address: "", vip: false, verified: false, active: true, note: "", last_login: nil, source: nil, login_failed: 0, out_of_office: false, out_of_office_start_at: nil, out_of_office_end_at: nil, out_of_office_replacement_id: nil, preferences: {"tickets_closed"=>0, "tickets_open"=>1}, updated_by_id: 2, created_by_id: 1, created_at: "2021-11-04 16:33:54", updated_at: "2021-11-04 16:42:42">
irb(main):003:0> User.find(3)
=> #<User id: 3, organization_id: nil, login: "klaus.salazar@gsperu.pe", firstname: "Klaus", lastname: "Salazar", email: "klaus.salazar@gsperu.pe", image: nil, image_source: nil, web: "", password: "$argon2id$v=19$m=65536,t=2,p=1$1kIHlVmXJ+e8gz0nvHK...", phone: "", fax: "", mobile: "", department: nil, street: "", zip: "", city: "", country: "", address: nil, vip: false, verified: false, active: true, note: "", last_login: "2021-11-04 16:46:16", source: nil, login_failed: 0, out_of_office: false, out_of_office_start_at: nil, out_of_office_end_at: nil, out_of_office_replacement_id: nil, preferences: {"notification_config"=>{"matrix"=>{"create"=>{"criteria"=>{"owned_by_me"=>true, "owned_by_nobody"=>true, "subscribed"=>true, "no"=>false}, "channel"=>{"email"=>true, "online"=>true}}, "update"=>{"criteria"=>{"owned_by_me"=>true, "owned_by_nobody"=>true, "subscribed"=>true, "no"=>false}, "channel"=>{"email"=>true, "online"=>true}}, "reminder_reached"=>{"criteria"=>{"owned_by_me"=>true, "owned_by_nobody"=>false, "subscribed"=>false, "no"=>false}, "channel"=>{"email"=>true, "online"=>true}}, "escalation"=>{"criteria"=>{"owned_by_me"=>true, "owned_by_nobody"=>false, "subscribed"=>false, "no"=>false}, "channel"=>{"email"=>true, "online"=>true}}}}, "locale"=>"es-es", "intro"=>true}, updated_by_id: 3, created_by_id: 1, created_at: "2021-11-04 16:46:11", updated_at: "2021-11-04 16:46:53">
irb(main):004:0> User.find(4)
Traceback (most recent call last):
1: from (irb):4
ActiveRecord::RecordNotFound (Couldn't find User with 'id'=4)
Then when I log in as a zammad user I perform the restore with zammad_restore.sh 20210924114632 then when I start at first I see that it indicates a hostname (adminsoc) that is not the current one, then it asks for a password and I put the password of my user with privileges and still it continues showing error
DB date: 20211104115529
# Stopping Zammad
==== AUTHENTICATING FOR org.freedesktop.systemd1.manage-units ===
Authentication is required to stop 'zammad.service'.
Authenticating as: Ubuntu (adminsoc)
Password:
==== AUTHENTICATION COMPLETE ===
# Checking requirements
# ... Dropping current database zammad
rake aborted!
NoMethodError: undefined method `websocket_session_store' for #<Rails::Application::Configuration:0x000055d9f7c05158>
When trying to access the web panel I get the following error message:
So I try again the command zammad run rails c but this time it shows problems so I understand that ruby is not working correctly
zammad run rails c
Traceback (most recent call last):
81: from /opt/zammad/bin/rails:9:in `<main>'
80: from /opt/zammad/vendor/bundle/ruby/2.7.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:31:in `require'
79: from /opt/zammad/vendor/bundle/ruby/2.7.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:22:in `require_with_bootsnap_lfi'
78: from /opt/zammad/vendor/bundle/ruby/2.7.0/gems/bootsnap-1.9.1/lib/bootsnap/load_path_cache/loaded_features_index.rb:92:in `register'
I can also see in the log /var/log/nginx/zammad.error.log the following error message:
2021/11/04 12:49:28 [error] 24627#24627: *242 connect() failed (111: Connection refused) while connecting to upstream, client: 200.121.250.39, server: helpdesk.gsperu.pe, request: "GET / HTTP/1.1", upstream: "http://127.0.0.1:3000/", host: "helpdesk.gsperu.pe"
Also when i try to access on psql appearme this error:
zammad@hds:~$ psql
psql: error: FATAL: database "zammad" does not exist
Please need help to solve these problems.
