Clearing saved info that user came from LDAP?

  • Used Zammad version: 3.6
  • Used Zammad installation source: Docker
  • Operating system: CentOS 7
  • Browser + version: Firefox 82


We used to sync all of our customers via an LDAP shim server and have now switched to using the API for that instead. We hoped to be able to leverage the LDAP sync for agent logins now, but unfortunately, all of our customers are deactivated by the sync.

Presumably, Zammad has saved the information that they came from LDAP and they are now “missing”. Can I delete that information somehow? I do NOT want to delete the users and I do NOT want to delete the tickets!

:::ExternalSync.where(source: 'Ldap::User').count says 15k which might be about right but I’m not sure if deleting these objects will lead to the users themselves being deleted.

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