Infos:
- Used Zammad version: 4.1.1
- Installation method (source, package, …): Rpm Repository
- Operating system: CentOS 7
- Database + version: 9.2.24
- Elasticsearch version: 7.16.1
- Browser + version: Microsoft Edge 96.0.1054.43 & Mozilla Firefox 91.3.0esr
Expected behavior:
- Chosen role will be saved permanently in agent setup
Actual behavior:
- After some time, the chosen role is unchosen in the agent view
Steps to reproduce the behavior:
- We created a new role, picked up some agents, checked the checkbox (new role) and saved the setup. The agents are able to work with the tickets (depending the new role). Even after Logoff in Re-Login. After some time, the role setup is gone. The checkbox is unchecked.