Hello everyone,
I have the following problem, since the update to 3.6.0 it is no longer possible to activate the chat for customers.
The item Chat is not selectable. Is there a possibility to activate the chat, for the customers?
With best regards
Niklas
What do you want to accomplish? That customers can handle incoming chat requests?
That customers can communicate with the support (Agent) via the chat function.
That was never possible. You have to put the chat on your website, it can’t be displayed in Zammad itself.
You might want to vote for this feature request: Enable chat in Zammad interface for customers
Okay thank you, for this information.