We have changed our notification mail and outgoing mail adress. Everyone should now see the new address.
Actual behavior:
Notification for employees works great, but customers need to see the new one. But they still see the old one. And if they reply (it isnt a no-reply) it wont get updated, while the old address did.
Steps to reproduce the behavior:
Check if the address isnt anywhere, restarted Zammad services, restarted whole server
Sounds like you added / changed e-mail addresses (even for channels), but forgot to update the outgoing e-mail address within your group settings. Maybe you might want to check that.
If this doesn’t help, please provide more input.
This includes screenshots of your e-mail-channel-settings, your production.log of the moment you’re testing this and maybe even a triggered mail to a “customer” as screenshot to learn where your issue lays.
