Is there a way to change the ticket type (channel) of a new ticket that was already created? It is showing as ticket initiated by phone when it should be by email.
Thanks!
You technically can change the article type via rails console, however I wouldnât suggest that.
Youâll be fiddling around issues that should be fixed (because if Zammad recognizes a ticket article type as âphoneâ, itâs proberbly because you created a phone note.
As your first article is missing all required information from our form I canât help further, because your system is an absolute blackbox to me.
I donât even know how you created the ticket and just can guess what went wrong.
Hi thanks for the replyâŚ
I manually created a phone ticket in Zammad on accident, when it was a ticket that was initiated by an email conversation I had with a customer. I was just curious if there is a way to easily switch a ticket from âphoneâ to âemailâ.
Thanks.
Itâs not that easy.
It involces the Zammad rails console and fiddling with the affected article in question.
Do you still want to continue? :x
Nope, thanks for the information! 
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