- Used Zammad version: 3.2.x
- Used Zammad installation source:
- Operating system: Ubuntu
- Browser + version: Firefox 72.0.2
my name is Alex and I’m new on Zammad.
I have a little problem with the settings and I hope that somebody can help me. The problem is: We have an existing Ticket with state for example „Pending“. Now we send a notification via mail and after receiving this the state is „Open“. Is there a way that the receiving of mails not change the state?
Thx in advance.