- Used Zammad version: 4.1.x
- Used Zammad installation type: deb
- Operating system: Ubuntu 20.04
We were wondering if it’s possible to change the auto increment of the next created ticket. We import tickets in our own CRM and we already have lower numbers assigned for other tasks, so we’d like to move forward Zammad pointer in order to avoid overlaps.
We made a quick search on the DB but weren’t able to find where to set it.