Change Display column for not editable ticket object manager

Technical assistance
1

Good Day!

Infos:

  • Used Zammad version: 5.2.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: Brave 1.39.11

Actual behavior:

  • change ‘owner’ to ‘Responsible’ for display field in ‘ticket object manager’

Thank you,.

2

Opps, from database changed ‘display’ also

dangerzone

update object_manager_attributes set display=‘Responsible’ where name=‘owner_id’;

3

DO NEVER EVER EVER WRITE DIRECTLY INTO YOUR DATABASE.
Use Zammad and it’s core functions to update things.

You’re workarounding security and integrity checks.
If you break anything with that, nobody will be able to help you.

You have forced me to redact your loose actions as you’re risking the secure runtime of copy cat users that don’t understand the scope of your actions. Said fields are not editable for good reasons, you should leave them as is.

4

do you mean to use Zammd’s rails console?

5

Exactly… or the API if applicable.

6

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