# CC in every answers

**URL:** https://community.zammad.org/t/cc-in-every-answers/4579
**Category:** Technical assistance
**Created:** [May 8, 2020, 12:22pm UTC](https://community.zammad.org/t/cc-in-every-answers/4579 "2020-05-08T12:22:39Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![augustoschiavelli](https://community.zammad.org/letter_avatar_proxy/v4/letter/a/91b2a8/32.png) [@augustoschiavelli](https://community.zammad.org/u/augustoschiavelli)
#### Post date: [May 8, 2020, 12:22pm UTC](https://community.zammad.org/t/cc-in-every-answers/4579/1 "2020-05-08T12:22:39Z")

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### Infos:

- Used Zammad version: This is Zammad version 3.3.x
- Used Zammad installation source: (source, package, …)
- Operating system: Debian
- Browser + version:

### Expected behavior:

Always keep an email in the CC field with responses in email

### Actual behavior:

The field is empty

### Steps to reproduce the behavior:

When replying to a ticket created by email, I would like to add an email to the copy in ALL ANSWERS.

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### Author: ![YosefAdPro](https://community.zammad.org/user_avatar/community.zammad.org/yosefadpro/32/1670_2.png) [@YosefAdPro](https://community.zammad.org/u/YosefAdPro)
#### Post date: [May 8, 2020, 3:01pm UTC](https://community.zammad.org/t/cc-in-every-answers/4579/2 "2020-05-08T15:01:38Z")

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[https://docs.zammad.org/en/latest/admin/console/hidden-settings.html#send-all-outgoing-e-mails-to-a-bcc-mailbox](https://docs.zammad.org/en/latest/admin/console/hidden-settings.html#send-all-outgoing-e-mails-to-a-bcc-mailbox)  
😐

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### Author: ![augustoschiavelli](https://community.zammad.org/letter_avatar_proxy/v4/letter/a/91b2a8/32.png) [@augustoschiavelli](https://community.zammad.org/u/augustoschiavelli)
#### Post date: [May 8, 2020, 4:43pm UTC](https://community.zammad.org/t/cc-in-every-answers/4579/3 "2020-05-08T16:43:12Z")

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Hi,  
I need it to be in the visible copy and not the hidden one.

Example:  
Ticket received:

 ![Screen-Shot-2020-05-08-at-13.36.54](https://community.zammad.org/uploads/default/original/2X/b/bcb9839d9bc3f404d2c112271845ae93c703f435.png)

Answer:  
I need my support mail in CC field:

 ![Screen Shot 2020-05-08 at 13.37.16](https://community.zammad.org/uploads/default/original/2X/e/e5d2dab284aa90e4fb37a6ff0662e1716593332d.png)

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [May 11, 2020, 8:27pm UTC](https://community.zammad.org/t/cc-in-every-answers/4579/4 "2020-05-11T20:27:16Z")

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By default or just in specific cases?  
Currently Zammad does not have such a functionality - most common use case is to also notify your supervisor (if such a request stands in the room). If this is your requirenment as well, I personally would rather suggest to provide your supervisor an Zammad account where he/she can follow the conversation in a better way.

If you just need it in some situations, just search for the user in the cc field or provide a mail address youw ant to include in the cc. If you receive mails with pre filled “cc” addresses beside the “to” field, use “reply all” to automatically fill the field.

Right now I’m not sure what the real use case and issue is here.  
Above mentioned functionality is also documented here: [https://user-docs.zammad.org/en/latest/basics/service-ticket/follow-up.html#responding-to-individual-messages](https://user-docs.zammad.org/en/latest/basics/service-ticket/follow-up.html#responding-to-individual-messages)

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [September 8, 2020, 8:27pm UTC](https://community.zammad.org/t/cc-in-every-answers/4579/5 "2020-09-08T20:27:21Z")

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