Infos:
Important:
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.
- Used Zammad version: 2.1.x
- Used Zammad installation source: (source, package, …) CentOS
- Operating system: Mac
- Browser + version: Safari AND Chrome, latest version
Expected behavior:
- I’ve activated ticket creation by form and I’ve configured E-Mail. The idea is to report tickets by form as well as by mail.
Actual behavior:
- If I send an e-mail directly to the configured address I can receive the request in my mailbox but no ticket was created in zammad
- If I create a ticket by form, the communication over email after that works properly
- I’ve checked e-mail configuration with the integrated connection checker and no issues were found
- I’v checked user roles and rights. There are no restrictions
Steps to reproduce the behavior:
- configure e-Mail
- configure form
- send a mail to e-mail address => no ticket is created
- fill out and send a form => a ticket is created and can be answered by mail