I can’t find the optionen to activate the Knowledge Base in Zammad. On my Adminpanel there is no option or topic to activate. A bookmark is also not there on left side.
Even after an update from Zammad with DEB, i couldn’t get the Knowledge Base.
Anyone got an idea how i could install the Knowledge Base?
If you can’t find this option on a current 3.x installation, I suppose that you where Upgrading from earlier 3.x. If so, it’s possible the migration somewhere died.
> root@ticket-senn:/var/tmp/zammad_backup# /opt/zammad/contrib/packager.io/postinstall.sh
> (Re)creating init scripts
>Nothing to do.
Nothing to do.
Nothing to do.
Enabling Zammad on boot
Stopping Zammad
database.yml found. Updating db...
Updating translations...
Configuring Elasticsearch...
-> removing [ingest-attachment]...
-> Downloading ingest-attachment from elastic
[=================================================] 100%
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@ WARNING: plugin requires additional permissions @
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* java.lang.RuntimePermission accessClassInPackage.sun.java2d.cmm.kcms
* java.lang.RuntimePermission accessDeclaredMembers
* java.lang.RuntimePermission getClassLoader
* java.lang.reflect.ReflectPermission suppressAccessChecks
* java.security.SecurityPermission createAccessControlContext
* java.security.SecurityPermission insertProvider
* java.security.SecurityPermission putProviderProperty.BC
See http://docs.oracle.com/javase/8/docs/technotes/guides/security/permissions.html
for descriptions of what these permissions allow and the associated risks.
-> Installed ingest-attachment
Starting Zammad
Creating webserver bootstart
Synchronizing state of nginx.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable nginx
Restarting webserver nginx
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Add your fully qualified domain name or public IP to servername directive of
nginx, if this installation is done on a remote server. You have to change:
/etc/nginx/sites-available/zammad.conf and restart nginx process.
Otherwise just open http://localhost/ in your browser to start using Zamma
Try to clear the cache, that might help: zammad run rails r 'Cache.clear'
Also, ensure to clear your Browser cache with reloading the WebApp.
If the issue persists, check your role rights that might be missing user rights that deny you seeing the menu point.
Clear the cache and ensure to completely reload your browsers page to ensure your browser is not the evil caching point.
If that doesn’t help, take a look into your developer console if it does throw significant errors.
You could also try zammad run rake assets:precompile (possibly followed by another clearing cache) and check again.