Can't create user - installation done successfully

[numan]

I followed all the steps explained for Zammad installation in the official doc.
Elasticsearch is also installed with ingest-attachement plugin.
But when I setup the system. I can’t create the admin user.
screen attached for the reference.

Infos:

• Used Zammad version: V 3.4.0
• Used Zammad installation source: (source, package, …) RPM package.
• Operating system: CentOS 7.x
• Browser + version: Chrome Version 83.0.4103.116

Expected behavior:

should allow creating an admin user.
*

Actual behavior:

• Showing can’t create a user.

Steps to reproduce the behavior:

trying to create an admin user.
*

[MrGeneration]

Since you ignored the template my only tipp is: Have a look into your production log.

[numan]

Sorry about ignoring template.
I followed the template and here are the updated information.

[MrGeneration]

Okay thanks.
grep "ERROR" /var/log/zammad/production.log

or

grep "Can't create user" /var/log/zammad/production.log

should reveal your issue in this case. I currently suspect your password being too weak.

Ensure that

• your password has atleast 6 characters ( https://github.com/zammad/zammad/blob/develop/db/seeds/settings.rb#L1776 )
• your password contains at least one digit ( https://github.com/zammad/zammad/blob/develop/db/seeds/settings.rb#L1826)

[numan]

@MrGeneration

grep “Can’t create user” /var/log/zammad/production.log

thank you so much. I password had no number. It’s ok now.