Can't create user - installation done successfully

I followed all the steps explained for Zammad installation in the official doc.
Elasticsearch is also installed with ingest-attachement plugin.
But when I setup the system. I can’t create the admin user.
screen attached for the reference.


  • Used Zammad version: V 3.4.0
  • Used Zammad installation source: (source, package, …) RPM package.
  • Operating system: CentOS 7.x
  • Browser + version: Chrome Version 83.0.4103.116

Expected behavior:

should allow creating an admin user.

Actual behavior:

  • Showing can’t create a user.

Steps to reproduce the behavior:

trying to create an admin user.

Since you ignored the template my only tipp is: Have a look into your production log.

Sorry about ignoring template.
I followed the template and here are the updated information.

Okay thanks.
grep "ERROR" /var/log/zammad/production.log


grep "Can't create user" /var/log/zammad/production.log

should reveal your issue in this case. I currently suspect your password being too weak.

Ensure that

thank you so much. I password had no number. It’s ok now.

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