Can't choose ticket owner

Infos:

  • Used Zammad version: 2.9.0-3
  • Used Zammad installation source: (source, package, …): helm chart
  • Operating system: debian buster
  • Browser + version: chrome 76

Expected behavior:

  • Create a Ticket
  • Press on the right toolbar on the owner selection menu
  • See all agent names
  • Beeing able to select one

Actual behavior:

  • Create Ticket
  • Press on the right toolbar on the owner selection menu
  • Only see one single “-” entry

Happend after I migrated the whole environment from one cluster to another. Tried to deactivate elasticsearch by setting the es url to “” but that didnt help as well :confused:

Looked up the groups, roles, permissions, users in the database, they seem to fit as well. users have ticket.agent perms…

Does somebody have any idea how the owner selection works and what might fail here?
Is it coming from some sort of cache which needs to be regenerated or something?

Well. Cache.clear fixed it. Fuuuuuuuck. Wasted ~4 hours on that.

Glad you could solve your issue ;(

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