Can't access zammad via fqdn but with ip


  • Used Zammad version: newest
  • Used Zammad installation source: (source, package, …) Ubuntu DEB
  • Operating system: Ubuntu
  • Browser + version: any

Expected behavior:

  • to access zammad via ip or fqdn (internal url)

Actual behavior:

*I can access zammad via ip but can’t via fqdn.
I have setup all neccessary DNS Entries in our Firewall and on our Active Directory

Hello @OTRAY

please make sure that your server_name parameter under /etc/nginx/conf.d/zammad.conf (or zammad_ssl.conf) is set to the FQDN for your Zammad server.


server_name myzammad.domain.tld;

and not

server_name; (or whatever IP address you use for it)

Let us know the outcome.


1 Like

Hi Martin,

Nice to hear from you again :slight_smile:

I have done that before too. Even if i have only the domain as entry i didn’t work.
It worked that way on the old system (both entries fqdn and ip);

I still have the default file and the zammad file, maybe this is the problem?


I get the following when i have only the fqdn entry in it and restarted nginx:
nginx.service: Failed with result ‘timeout’.

fixed that, sorry back to the old problem :slight_smile:

Sorry but what’s the exact error message?

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