# Cannot connect IMAP account

**URL:** https://community.zammad.org/t/cannot-connect-imap-account/13225
**Category:** Technical assistance
**Created:** [January 26, 2024, 6:05am UTC](https://community.zammad.org/t/cannot-connect-imap-account/13225 "2024-01-26T06:05:42Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![geo\_oskar](https://community.zammad.org/letter_avatar_proxy/v4/letter/g/db5fbb/32.png) [@geo\_oskar](https://community.zammad.org/u/geo_oskar)
#### Post date: [January 26, 2024, 6:05am UTC](https://community.zammad.org/t/cannot-connect-imap-account/13225/1 "2024-01-26T06:05:42Z")

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- Used Zammad version: current cloud
- Used Zammad installation type: Cloud
- Operating system: Browser
- Browser + version: Firefox (latest)

### Expected behavior:

To be able to add my email account.

### Actual behavior:

> This host cannot be reached

message for  
`imap.forwardemail.net`

### Steps to reproduce the behavior:

Setup trial cloud account

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [January 26, 2024, 11:19am UTC](https://community.zammad.org/t/cannot-connect-imap-account/13225/2 "2024-01-26T11:19:03Z")

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I had a look.  
The resolvers chose `2a03:b0c0:2:d0::e83:6001` as resolved address (one of four) which currently is not responding. Neither on my local machine nor in our environment.

We have no control over incorrect DNS entries or machines that are down.

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### Author: ![geo\_oskar](https://community.zammad.org/letter_avatar_proxy/v4/letter/g/db5fbb/32.png) [@geo\_oskar](https://community.zammad.org/u/geo_oskar)
#### Post date: [January 26, 2024, 2:19pm UTC](https://community.zammad.org/t/cannot-connect-imap-account/13225/3 "2024-01-26T14:19:50Z")

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There is no point testing the email now as I have moved the email provider this morning.  
However at the time of the error it was working and fully functional. Without problems added another email hosted at ZOHO.  
I do not understand for what reason one email server may be working fine while other not, it does not make good impression of Zammad so I am considering now Resource Tracker as an alternative.  
Thank you anyway.

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [January 26, 2024, 4:42pm UTC](https://community.zammad.org/t/cannot-connect-imap-account/13225/4 "2024-01-26T16:42:42Z")

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> [@geo\_oskar](#):
>
> I do not understand for what reason one email server may be working fine while other not, it does not make good impression of Zammad

I told you. It’s technically not a Zammad issue but a problem with the upstream host you did configure.

> [@geo\_oskar](#):
>
> so I am considering now Resource Tracker as an alternative.

All the best on your journey.

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [January 20, 2025, 4:42pm UTC](https://community.zammad.org/t/cannot-connect-imap-account/13225/5 "2025-01-20T16:42:46Z")

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