# Cannot Change Customer On Ticket
**URL:** https://community.zammad.org/t/cannot-change-customer-on-ticket/19596
**Category:** Technical assistance
**Created:** [February 13, 2026, 11:54am UTC](https://community.zammad.org/t/cannot-change-customer-on-ticket/19596 "2026-02-13T11:54:45Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@TheITGuy](https://community.zammad.org/u/TheITGuy)
#### Post date: [February 13, 2026, 11:54am UTC](https://community.zammad.org/t/cannot-change-customer-on-ticket/19596/1 "2026-02-13T11:54:45Z")
### Infos:
- Used Zammad version: ii zammad 6.5.2-1768823021.67f668c1.noble amd64 Zammad is a web based open source helpdesk/customer support system
- Used Zammad installation type: (source, package, docker-compose, …) \* Package installation (Linux server, NGINX reverse proxy)
- Operating system: Ubuntu Server (production system)
- Browser + version: \* Chrome (latest), Firefox (latest), Edge (latest) — issue reproducible across browsers
### Expected behavior:
-
- Ticket is created with the correct name and identity of the customer
* * *
### Actual behavior:
-
- Sometimes, the customer name is incorrect. Changing it to another customer is not possible without editing the existing customer and overwriting changes.
For example, [john@domain.com](mailto:john@domain.com) sends an email to [max@domain.com](mailto:max@domain.com) and CC’s [helpdesk@domain.com](mailto:helpdesk@domain.com), it puts the customer as [max@domain.com](mailto:max@domain.com) without any way of assigning the ticket to [john@domain.com](mailto:john@domain.com).
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [February 13, 2026, 2:36pm UTC](https://community.zammad.org/t/cannot-change-customer-on-ticket/19596/2 "2026-02-13T14:36:31Z")
You’re saying that you cannot change the customer on an existing ticket?
> **[Ticket Settings — Zammad User Documentation documentation](https://user-docs.zammad.org/en/latest/basics/service-ticket/settings.html#further-ticket-actions)**
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### Author:  [@TheITGuy](https://community.zammad.org/u/TheITGuy)
#### Post date: [February 13, 2026, 4:03pm UTC](https://community.zammad.org/t/cannot-change-customer-on-ticket/19596/3 "2026-02-13T16:03:25Z")
Oh my God…let’s close this ticket lmao
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [February 20, 2026, 4:03pm UTC](https://community.zammad.org/t/cannot-change-customer-on-ticket/19596/4 "2026-02-20T16:03:35Z")
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