Infos:
- Used Zammad version: ii zammad 6.5.2-1768823021.67f668c1.noble amd64 Zammad is a web based open source helpdesk/customer support system
- Used Zammad installation type: (source, package, docker-compose, …) * Package installation (Linux server, NGINX reverse proxy)
- Operating system: Ubuntu Server (production system)
- Browser + version: * Chrome (latest), Firefox (latest), Edge (latest) — issue reproducible across browsers
Expected behavior:
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- Ticket is created with the correct name and identity of the customer
Actual behavior:
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- Sometimes, the customer name is incorrect. Changing it to another customer is not possible without editing the existing customer and overwriting changes.
For example, john@domain.com sends an email to max@domain.com and CC’s helpdesk@domain.com, it puts the customer as max@domain.com without any way of assigning the ticket to john@domain.com.