When I close a ticket, i should be able to search the closed ticket and for example reopen it by changing the ticket state to open.
As soon as a ticket is closed I can´t change any ticket Objects. I still am able to write notes or answer tickets but i cant change objects.
Steps to reproduce the behavior:
It only works if I have Admin rights. As soon as i am only agent, the problem ist there.
Searched for missconfiguration in Roles, Groups, Users, Overviews and Core Workflows - found nothing wrong.
Cleared cache and restarted Zammad.
It´s also weird, because it happend from one day to another…