Can I make a specific Ticket's field unavailable or readonly to some users?

Technical assistance
1
  • Used Zammad version: 2.8
  • Used Zammad installation source: Community Zammad for Ubuntu V 2.8.0
  • Operating system: Ububtu 16.04
  • Browser + version: Firefox 64.0

Expected behavior:

Can I make a Ticket’s specific field become unavailable/read-only for a user of new role/group type?

I need my Supervisor Agent to be able to access/edit all fields but other Agents/Users to only be able to modify certain fields.

Regards

2

Hello,

It’s not possible to deny changing certain fields at the moment.
You can either edit tickets or just read them.

Sorry about that.

Further information von user rights can be found here: https://admin-docs.zammad.org/en/latest/manage-roles.html#agent

Best regards

3

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