Can I enforce agents to add a tag before a ticket can be closed?

Technical assistance
1

Infos:

  • Used Zammad version: 5.3.1-1677147662.62001c62.centos8
  • Used Zammad installation type: Package
  • Operating system: Alma Linux 8 (AWS package)
  • Browser + version: Edge 111.0.1661.54

Expected behavior:

I would like to force agents to add at least one tag to every ticket before it can be closed, is this possible?

2

No, you would want to use custom attributes instead of tags for scenarios like that.
https://admin-docs.zammad.org/en/latest/system/objects.html

3

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