Can I enforce agents to add a tag before a ticket can be closed?


  • Used Zammad version: 5.3.1-1677147662.62001c62.centos8
  • Used Zammad installation type: Package
  • Operating system: Alma Linux 8 (AWS package)
  • Browser + version: Edge 111.0.1661.54

Expected behavior:

I would like to force agents to add at least one tag to every ticket before it can be closed, is this possible?

No, you would want to use custom attributes instead of tags for scenarios like that.