Can create Tickets without create permissions

Hi @ all,
i’m not sure if i misunderstand something or maybe it’s a bug. I can create a new ticket in a group, but i have no create permissions set in this group.


  • Used Zammad version:
  • Used Zammad installation source: (source, package, …)
  • Operating system:
    Debian 10
  • Browser + version:
    Firefox 76.0.1

Expected behavior:

A incoming group for emails without the possibility to create a ticket by a agent manualy. The agent should only can see the ticket and should allowed to change the group.

Actual behavior:

The agent is able to create a ticket in the group without “create” permissions.

Steps to reproduce the behavior:

A group with permissions “read, change, overview”. Click the + to create a ticket, in the group drop down menu it’s possible to chooce this group and create a ticket.

Thanks a lot!

Oh found this entry at the issues.
Looks like that describes the behavior. The entry is over 1 year old.

Yep, that’s the fitting issue to your problem.

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