Calendar feed shows no entries

Technical assistance
1

Infos:

  • Used Zammad version: 3.6.0-65
  • Used Zammad installation source: docker
  • Operating system: Debian + Nomad
  • Browser + version: Firefox 86.0

Expected behavior:

The ical feed under /ical/tickets/new_open shows no entries:

BEGIN:VCALENDAR
VERSION:2.0
PRODID:icalendar-ruby
CALSCALE:GREGORIAN
END:VCALENDAR

Actual behavior:

I expected some entries to show. What are the requirements for a ticket to show up in the calendar? I fully expect an error on my end here (probably user error)

Steps to reproduce the behavior:

  • Go to “Profile → Calendar”
  • Check all options for “New & open” and show the calendar URL
  • Open /ical/tickets/new_open in the browser
  • An empty ical feed is shown

Thanks,
Florian

2

Sorry but I can’t reproduce that.
Could you check again? Possibly on a current Zammad 4.0?

Please ensure that you have at least one Ticket (which you are allowed to access) that’s open or new.

3

Hi, thanks for the response. Will retry on Zammad 4.0 next week when I am back in the office.

1 Like
4

Ah yes, the ticket was open but already had an owner. Works fine – thank you!

1 Like
5

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