- There is no option to save tickets as a draft.
- Tickets require more information when they are created. Some information must be requested. If the information is there, the ticket must then be started again.
- Unfortunately, the automatic saving of drafts is currently not possible in Zammad.
- Automatic saving of my drafts: As soon as I start filling out a form, the progress is saved as a draft in the background. I can then view a list of all drafts in my profile and edit them further.