First: Thank you for that great feature!
Title: Pasting a bunch of checklist itmes at once should be possible
- What is your original issue/pain point you want to solve? Paste a bunch of items at once
- Which are one or two concrete situations where this problem hurts the most? Copy/Paste 27 items is terrible
- Why is it not solvable with the Zammad standard? Because it isn’t
- What is your expectation/what do you want to achieve? Save time
Your Zammad environment:
- Average concurrent agent count: 5
- Average tickets a day: 20
- What roles/people are involved: agents
Anything else which you think is useful to understand your use case:
As example, we have to convert our Exchange public folders to shared mailboxes, so I created a checklist with all public folders. Much easier if can copy/paste them instead of creating an item one by one.