Bug Report 4.1.x Sort


  • Used Zammad version: “This is Zammad version 4.1.x” listed in settings>version
  • Used Zammad installation type: Package
  • Operating system: Ubuntu 20.04 LTS
  • Browser + version: Chromium 93.0.4577.63

Expected behavior:

  • All Open Tickets overview.
    Order by: Updated at
    Order by direction: down
    Group by: Owner
    Group By Direction: up

Tickets are listed by owner name in alphabetical order. Tickets under owner are listed most recently updated to oldest.

Actual behavior:

  • After updating Zammad, the previous expected behavior is still true. Unfortunately when a ticket is updated, it appears at the top of the list with the Owner appearing twice in the overview. Refreshing the page fixes the issue.

Steps to reproduce the behavior:

  • Happens every time a ticket is updated - either by customer or by owner. Clearing cache and using a different browser made no difference.


That’s a bug, you’re right.

Perfect! I tried to search for it, but couldn’t see that it was already reported. Thanks for the heads up!

GH bug report submitted: Bug Report 4.1.x Overview Sort - Grouped by user · Issue #3737 · zammad/zammad · GitHub

1 Like

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.