Bug? Issue duplicate groups in the overview

bwfea · September 30, 2021, 9:38am

Infos:

Used Zammad version: 4.1.0-111 (tested in 4.1.0-87 aswell)
Used Zammad installation type: docker-compose
Operating system: docker running on centos 7
Browser + version: Firefox on 92.0.1 (20210922161155)
similar behavior as in Overview - Groups shown twice · Issue #1064 · zammad/zammad · GitHub

Expected behavior:

opening up overview only shows the groups once

Actual behavior:

groups are being split

Steps to reproduce the behavior:

cannot reproduce it reliably (bulk edits mostly produce this issue for me)

My current workaround:

Refreshing the webpage without the cache (MacOS CMD+Shift+R // Windows Ctrl+Shift+R) fixes the overview

MrGeneration · September 30, 2021, 9:45am

You’re affected by this bug:

github.com/zammad/zammad

Bug Report 4.1.x Overview Sort - Grouped by user

opened 05:42PM - 13 Sep 21 UTC

SumOfOneInteger

bug UX/UI overviews verified prioritised by payment

### Infos: Used Zammad version: “This is Zammad version 4.1.x” listed in settings>version Used Zammad installation type: Package Operating system: Ubuntu 20.04 LTS Browser + version: Chromium 93.0.4577.63 Ticket: #1093454 ### Expected behavior: All Open Tickets overview. Order by: Updated at Order by direction: down Group by: Owner Group By Direction: up Tickets are listed by owner name in alphabetical order. Tickets under owner are listed most recently updated to oldest. ### Actual behavior: After updating Zammad, the previous expected behavior is still true. Unfortunately when a ticket is updated, it appears at the top of the list with the Owner appearing twice in the overview. Refreshing the page fixes the issue. Steps to reproduce the behavior: Happens every time a ticket is updated - either by customer or by owner. Clearing cache and using a different browser made no difference. See: https://community.zammad.org/t/bug-report-4-1-x-sort/7601 https://community.zammad.org/t/strange-behaviour-in-overviews-grouped-by-user/7556 Yes I'm sure this is a bug and no feature request or a general question.

bwfea · September 30, 2021, 9:57am

Thanks for the quick reply. I will close this request as it is a duplicate to Bug Report 4.1.x Overview Sort - Grouped by user

system · January 28, 2022, 9:58am

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