# Broken email notification for customer

**URL:** https://community.zammad.org/t/broken-email-notification-for-customer/6686
**Category:** Technical assistance
**Created:** [April 16, 2021, 1:49pm UTC](https://community.zammad.org/t/broken-email-notification-for-customer/6686 "2021-04-16T13:49:35Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Boar\_from\_the\_Wood](https://community.zammad.org/letter_avatar_proxy/v4/letter/b/d78d45/32.png) [@Boar\_from\_the\_Wood](https://community.zammad.org/u/Boar_from_the_Wood)
#### Post date: [April 16, 2021, 1:49pm UTC](https://community.zammad.org/t/broken-email-notification-for-customer/6686/1 "2021-04-16T13:49:35Z")

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### Infos:

- Used Zammad version: 4.0.x
- Used Zammad installation type: (source, package, docker-compose, …) package
- Operating system: Parrot 4.11
- Browser + version: Firefox 87.0 (64 bity)

### Expected behavior:

- trigerr send auto reply (new ticket) to customer

### Actual behavior:

- it’s work fine but somethig gone wrong and it stop send notification to the customer

### Steps to reproduce the behavior:

- It’s a fresh instalation, auto reply triger was included, i add some few other (they change only request status and they work good). System can send notification to the agents, it’s work fine. Email accounts are configured correctly.  
I try to enable/disable trigers, restarting everything but nothing help.  
Have anyone any suggestions what’s happen??

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### Author: ![Boar\_from\_the\_Wood](https://community.zammad.org/letter_avatar_proxy/v4/letter/b/d78d45/32.png) [@Boar\_from\_the\_Wood](https://community.zammad.org/u/Boar_from_the_Wood)
#### Post date: [April 19, 2021, 10:05am UTC](https://community.zammad.org/t/broken-email-notification-for-customer/6686/2 "2021-04-19T10:05:06Z")

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ok, i found reason, it was uncompletly FDQN name in System settings, probably when i testing other options I remove servername from FDQN and leave only domainname. Sorry it was my mistake. 🙂

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [August 17, 2021, 10:05am UTC](https://community.zammad.org/t/broken-email-notification-for-customer/6686/3 "2021-08-17T10:05:47Z")

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