# Automatically replacing strings with pre-defined link?

**URL:** <https://community.zammad.org/t/automatically-replacing-strings-with-pre-defined-link/453>\
**Category:** Interesting for future roadmap\
**Tags:** integration\
**Created:** [March 23, 2018, 4:26pm UTC](https://community.zammad.org/t/automatically-replacing-strings-with-pre-defined-link/453 "2018-03-23T16:26:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Panigg](https://community.zammad.org/letter_avatar_proxy/v4/letter/p/c89c15/32.png) [@Panigg](https://community.zammad.org/u/Panigg)\
**Post date:** [March 23, 2018, 4:26pm UTC](https://community.zammad.org/t/automatically-replacing-strings-with-pre-defined-link/453/1 "2018-03-23T16:26:40Z")

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Hey there,

my company wants to use a new helpdesk and Zammad looks great. However in order to actually save us time I believe it is vital for us to not have to look for user info too much.

We’re mostly working with Amazon and Ebay. It would be great if there was a way to integrate it so that we have the order information on the Zammad user interface.

For Amazon for example the order number always has this format: XXX-XXXXXXX-XXXXXXX for e.g. 304-5003847-0973141

Is there a way to setup Zammad so it recognizes that number then either puts that in a ticket field or replaces it with a link?

In this example the e-mail would come in, be turned into a ticket. Zammad checks for pre-defined numbers then replaces them with a clickable link. The link would be [Amazon Anmelden](https://sellercentral.amazon.de/hz/orders/details?_encoding=UTF8&orderId=%5BIDfromtickethere%5D)

This feature could be used for many applications in my view.

Thank you

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**Author:** ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)\
**Post date:** [June 22, 2018, 12:26pm UTC](https://community.zammad.org/t/automatically-replacing-strings-with-pre-defined-link/453/2 "2018-06-22T12:26:42Z")

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This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.

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**Author:** ![Mirtaaa](https://community.zammad.org/user_avatar/community.zammad.org/mirtaaa/32/7474_2.png) [@Mirtaaa](https://community.zammad.org/u/Mirtaaa)\
**Post date:** [September 12, 2023, 4:47am UTC](https://community.zammad.org/t/automatically-replacing-strings-with-pre-defined-link/453/3 "2023-09-12T04:47:01Z")

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