- Used Zammad version: 4.0.0-1619855763
- Used Zammad installation type: rpm
- Operating system: centos 8
- Browser + version: firefox 87.0
Hello,
I would like to create job tickets via cron that can be edited as if the customer had created them via email.
Command:
curl -u xxx@xxx.de:XXX -H “Content-Type: application/json” -X POST -d ‘{“title”:“Updates installieren !!”,“group”: “Users”,“article”:{“subject”:“Monatliche Updates installieren …”,“body”:“Monatliche Updates auf den Windows-Systemen installieren …”,“type”:“email”,“internal”:false},“customer":"xxx@xxx.de”}’ https://xxx.xxx.de/api/v1/tickets
Ticket is created and generates the following error message:
Can’t use Channel::Driver::Smtp: #<ArgumentError: SMTP To address may not be blank: []>
If I want to answer the ticket, the email field is empty.
Everything works fine via email …
If I use “note” in the “type” command, there are no errors, but then the exchange with the customer is missing …
Please help, thank you very much …