Automatically created tickets

  • Used Zammad version: 4.0.0-1619855763
  • Used Zammad installation type: rpm
  • Operating system: centos 8
  • Browser + version: firefox 87.0


I would like to create job tickets via cron that can be edited as if the customer had created them via email.
curl -u -H “Content-Type: application/json” -X POST -d ‘{“title”:“Updates installieren !!”,“group”: “Users”,“article”:{“subject”:“Monatliche Updates installieren …”,“body”:“Monatliche Updates auf den Windows-Systemen installieren …”,“type”:“email”,“internal”:false},“customer":"”}’

Ticket is created and generates the following error message:
Can’t use Channel::Driver::Smtp: #<ArgumentError: SMTP To address may not be blank: []>

If I want to answer the ticket, the email field is empty.
Everything works fine via email …

If I use “note” in the “type” command, there are no errors, but then the exchange with the customer is missing …

Please help, thank you very much …

Aren’t you missing the “to” argument?

I haven’t found anything about it anywhere, what should it look like?


If you mean the “to” argument in the Zammad gui, I can fill it in manually.
The error message appears the first time the system answers automatically …
Can I somehow pass the “to” in the command line?

Many Thanks …

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