- Used Zammad version: 3.1.0
- Used Zammad installation source: (source, package, …)
- Operating system: Ubuntu
- Browser + version: Chrome Verzió: 77.0.3865.90
The goal would be to automatically reopen the error tickets where the owner’s BitNinja, tag mbcs, status was closed and 30 days ago was the last agent response.
- Nothing happens.
The status does not change and there is no comment.
The trigger does not work.
Steps to reproduce the behavior:
- status: closed
group is BitNinja
last contact agent within last relative contact - 1 month
execute changes on objects:
set state to open
I’ve tried it in many ways, but nothing happens.