Automatic email when agents are processed

Technical assistance
1

Infos:

  • Used Zammad version: 3.2.x
  • Used Zammad installation source: package (apt)
  • Operating system: Debian 9
  • Browser + version: Brave - [Version 1.2.43 (Chromium: 79.0.3945.130 Official Build) (64-bit)]

Expected behavior:

  • If a ticket has been processed by an agent, an email will come as a reminder / confirmation.

Actual behavior:

  • No email is sent.

Steps to reproduce the behavior:

  • X
2

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### Infos:
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* Used Zammad version: 
* Used Zammad installation source: (source, package, ...)
* Operating system: 
* Browser + version: 


### Expected behavior:

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### Actual behavior:

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### Steps to reproduce the behavior:

*
1 Like
3

Hey MrGeneration,
i have it updated!

4

Thanks!
Who shall receive those confirmations?

5

The customer. The writer from the ticket.

6

You can simply create triggers to send any kind of information to your customer if needed.
See: http://admin-docs.zammad.org/en/latest/manage/trigger.html

7

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