Autocomplete of users/companies does not work

[spicewiesel]

Infos:

• Used Zammad version: 2.5.x
• Used Zammad installation source: Debian 9 Package from packager.io
• Operating system: Debian 9.4
• Browser + version: Firefox 61.0.1 / Chromium 68.0.3440.84

Expected behavior:

• Ticket create: Contacts should be proposed while typing in customer field
• User edit: Companies should be proposed while typing in company field

Actual behavior:

• Nothing happens while typing, existing users wont be displayed as suggestion

Steps to reproduce the behavior:

• create ticket, type into user field
• edit user, type into company field

[MrGeneration]

Is the overall search function for tickets working for you? Sounds rather strange.

[spicewiesel]

Not at all and I guess something with elasticsearch is broken. Does the autocomplete use elasticsearch, too?

I got an issue I found on several pages in the net but never found a solution.

Unable to process PUT request to elasticsearch URL 'http://localhost:9200/zammad_production'.

but elasticsearch is running and answers

# curl -X GET 'http://localhost:9200'
{
  "name" : "AgswWxg",
  "cluster_name" : "elasticsearch",
  "cluster_uuid" : "p4EWtdvPRGye-SXIaxqwdg",
  "version" : {
    "number" : "5.5.3",
    "build_hash" : "9305a5e",
    "build_date" : "2017-09-07T15:56:59.599Z",
    "build_snapshot" : false,
    "lucene_version" : "6.6.0"
  },
  "tagline" : "You Know, for Search"
}

Disabling elasticsearch (the workaround in most of the posts I found about this) worked for me, too. Search and autocomplete now works, but I guess this is not the way it should be solved.

thanks in advance!

[MrGeneration]

Hey no worries, I’m sure we’ll get that fixed.

Please follow the instructions on the following page:
https://docs.zammad.org/en/latest/install-elasticsearch.html

Make sure that your elasticsearch does not get newer than 5.6 (but that’s fitting on your end so all good)

Lemme know if that helped.

[spicewiesel]

Thanks

That install howto is what I did, I followed the Debian 9 steps but could not get any connection to elasticsearch. Tried different ports, localhost and 127.0.0.1, etc.

My elasticsearch package is already pinned to 5.4.3

[MrGeneration]

Could you please post the history and output of what you do while during that? Maybe we’ll find the error then