Auto open ticket if a certain string is in the Subject line

Technical assistance
1

Infos:

  • Used Zammad version: 5.2.x
  • Used Zammad installation type: (source, package, docker-compose, …) ubuntu 20.04 server install
  • Operating system: ubuntu server 20.04 LTS
  • Browser + version:

I have emails that come into a mailbox. However, Zammad is opening a ticket with every email that comes in. Is there a way I can specify to only open tickets with a certain string in the subject line? Such as “Service Request”. And to have Zammad NOT open the ticket if it is missing from the subject line?

2

Why not just create your own rule in your mailbox to say anything that comes into a certain folder should have a ticket created for it, seems easier.

In the Zammad mail setting, you can specify a folder.

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Cheers
Robert

3

Looks like I overlooked that. I’ve got it handled. Thanks for the tip.

4

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