- Used Zammad version: 5.2.x
- Used Zammad installation type: (source, package, docker-compose, …) ubuntu 20.04 server install
- Operating system: ubuntu server 20.04 LTS
- Browser + version:
I have emails that come into a mailbox. However, Zammad is opening a ticket with every email that comes in. Is there a way I can specify to only open tickets with a certain string in the subject line? Such as “Service Request”. And to have Zammad NOT open the ticket if it is missing from the subject line?