Is it possible to have the last reply auto-expanded when a ticket is opened for review, excluding the signature starting with --?
An alternative is to allow for more of the reply to be visible, since the “see more” is very small and the amount initially shown is also very limited.
Is there a setting which I could toggle to allow this on all the latest replies?
It only seems to be a problem with agents replies, and the issue is that the last line of the reply before the signature is faded. It might be that its fading out the reply too early?