Attachments are not forwarded

Technical assistance
1

Infos:

  • Used Zammad version: 3.0
  • Operating system: CentOS
  • Browser + version: Chrome, FF latest version

Actual behavior:

  • Attachments are displayed but is not sent with forwarded mail
  • was tested in version 2.9 and 3.0
1 Like
2

Can you please share a screencast showing how you can reproduce this?
From the information provided and my local installation, I can’t reproduce this.

3

Sorry for the late response.
Here a few screenshots:

Test%20Attachment%201
Test Attachment 1.png1005×757 19.7 KB
Test%20Attachment%202
Test Attachment 2.png726×614 6.84 KB

4

Smells like this is this Bug:

5

we got the same problem in 3.1.x latest Build

The attachment is still displayed in the ticket before it is sent.

image
image.png634×551 44.9 KB

After saving the forwarded message, the attachment has disappeared in both the feed and email.

image
image.png628×681 79.7 KB

Best regards
Andreas Berndt

6

Please check if you’re affected by this bug: https://github.com/zammad/zammad/issues/2406

7

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