is it possible to assign a ticket to a customer via the email subject?
We got a web form which sends a mail to the email channel. Zammad assigns the ticket to the sender email which is in this case wrong.
If we add the Email Address to the subject could zammad assign it to the right customer? Or is there another option we could think about?
The web form does not have enough options like Date/Time chooser etc.
Well we have a webform on our site which sends a Email like:
from: order@
Subject: Your Order
Body:
Name:
Email-Adresse:
Phone:
Str.+ Nr.:
Zip:
Delivery date:
Delivery time:
Zammad would create this ticket for the customer order@ but i would automaticly reassign the ticket to the Email from email body or from email subject.