Used Zammad installation type: (source, package, docker-compose, …)
Operating system: Ubuntu
Browser + version: Firefox 96
Agent can not notes tickets in other group.
Agent has only “read” and “overview” permission in other group
Steps to reproduce the behavior:
Agent does not need to be able to edit objects. (So no change permission). But he must be able to write notes, e.g. if a current info for other group has, or if further-opened ticket must be returned. How to create a role with only notes permission etc. ?
I cannot reproduce that.
If the agent in question has only create permission and has no additional customer permission, Zammad will tell the user that he’s not authorized to update. I just checked that to be sure.
Zammads permission system does not differentiate in between article types, so what you want to do is technically not possible. Either full fledged article creation or none.