I miss Asset-Management in Zammad.
Actualy you have tickets, users, organizations and groups.
There should be another table “assets” with customer defined fields.
- asset number
- serial number
tickets can then be connected to the asset object.
I think i-doit with it’s Zammad integration is the better approach. Imho this also enables Zammad to do what you need. You can link assets with tickets.
But that’s just my 2 cents here.
This topic was automatically closed after 416 days. New replies are no longer allowed.