Ask for your name before start a chat session


  • Used Zammad version: 3.6
  • Installation method (source, package, …): apt
  • Operating system: Ubuntu 20.04
  • Database + version: Postgres
  • Elasticsearch version: 7
  • Browser + version: Microsoft Edge


we are switched from OTRS 6 to Zammad and we love it!
A big thanks for this nice software!

We are use the chat in out intranet (we are a big hospital). The people clicks on the chat and the connection will be established directly. It would be better if there is an option to ask for a name and after type in the name, the chat starts and connect to an agent.
I can’t find an option in zammad config, maybe it is possible to implement this.

My idea:

  1. click on the chat and the chat slides up
  2. ask “Whats your name”
  3. After type in the name, the chat starts and post the name as a simple message like “Max starts a chat” or so.

This is very helpful because now all guys click on the chat and a session is created and a agent received a notification. The “customers” see it and close it fast because not confirmation.

I hope you understand that. :slight_smile:


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