# Are keyboard shortcuts missing for the base user but visible for the admin/operator user?

**URL:** <https://community.zammad.org/t/are-keyboard-shortcuts-missing-for-the-base-user-but-visible-for-the-admin-operator-user/15605>\
**Category:** Technical assistance\
**Created:** [September 27, 2024, 2:26pm UTC](https://community.zammad.org/t/are-keyboard-shortcuts-missing-for-the-base-user-but-visible-for-the-admin-operator-user/15605 "2024-09-27T14:26:57Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![kingmanfri](https://community.zammad.org/user_avatar/community.zammad.org/kingmanfri/32/9860_2.png) [@kingmanfri](https://community.zammad.org/u/kingmanfri)\
**Post date:** [September 27, 2024, 2:26pm UTC](https://community.zammad.org/t/are-keyboard-shortcuts-missing-for-the-base-user-but-visible-for-the-admin-operator-user/15605/1 "2024-09-27T14:26:57Z")

</div>

### Infos:

- Used Zammad version: 6.3
- Used Zammad installation type: helm charts

### Expected behavior:

I would expect to see the ‘Keyboard Shortcuts’ menu item for the base user as well.

### Actual behavior:

I only see the ‘Keyboard Shortcuts’ menu item for users with the operator/admin role.

### Steps to reproduce the behavior:

1. Access Zammad with admin user

2. Click on user icon (bottom left icon) and click on Keyboard Shortcuts  

3. Access Zammad with base user

4. Click on user icon (bottom left icon), but there is no Keyboard Shortcuts

---

<div class="post-metadata">

**Author:** ![dominikklein](https://community.zammad.org/user_avatar/community.zammad.org/dominikklein/32/8144_2.png) [@dominikklein](https://community.zammad.org/u/dominikklein)\
**Post date:** [October 1, 2024, 7:17pm UTC](https://community.zammad.org/t/are-keyboard-shortcuts-missing-for-the-base-user-but-visible-for-the-admin-operator-user/15605/2 "2024-10-01T19:17:35Z")

</div>

I think with the next release it should always be visible, we added some improvements in this direction. But normally also in stable admin and agents should already see it.

---

<div class="post-metadata">

**Author:** ![kingmanfri](https://community.zammad.org/user_avatar/community.zammad.org/kingmanfri/32/9860_2.png) [@kingmanfri](https://community.zammad.org/u/kingmanfri)\
**Post date:** [October 2, 2024, 9:21am UTC](https://community.zammad.org/t/are-keyboard-shortcuts-missing-for-the-base-user-but-visible-for-the-admin-operator-user/15605/3 "2024-10-02T09:21:04Z")

</div>

Thank you very much for your reply. Would you be able to provide an estimated date for when the new release will be available?  
Many thanks

---

<div class="post-metadata">

**Author:** ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)\
**Post date:** [October 2, 2024, 9:22am UTC](https://community.zammad.org/t/are-keyboard-shortcuts-missing-for-the-base-user-but-visible-for-the-admin-operator-user/15605/4 "2024-10-02T09:22:26Z")

</div>

We generealy do not provide ETAs or release dates. It is coming, when it’s ready. 🙂

---

<div class="post-metadata">

**Author:** ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)\
**Post date:** [September 27, 2025, 9:22am UTC](https://community.zammad.org/t/are-keyboard-shortcuts-missing-for-the-base-user-but-visible-for-the-admin-operator-user/15605/5 "2025-09-27T09:22:38Z")

</div>

This topic was automatically closed 360 days after the last reply. New replies are no longer allowed.