Infos:
- Used Zammad version: 2.1
- Used Zammad installation source: source
- Operating system: Ubuntu
- Browser + version: All Versions
Expected behavior:
When a ticket - article with type “email” is created an email gets send by zammad to the customer.
Actual behavior:
No E-Mail gets send.
Steps to reproduce the behavior:
Using the PHP Client - I am trying to create an article in a ticket, so an email gets send to a customer. But no email is received.
ta = $client->resource( ResourceType::TICKET_ARTICLE );
$article_data = [
'ticket_id' => 2592,
'to' => "test@test.com",
'cc' => "",
"subject"=> "some subject",
"body"=> "email test",
"content_type"=>"text/html",
"type"=> "email",
"internal"=>false
];
$ta->setValues($article_data);
$ta->save();
Question
Is this even possible? Am I doing something wrong?