API problem to create Users andTickets

Technical assistance
1

Infos:

  • Used Zammad version: 3.3
  • Used Zammad installation source: (source, package, …) DEB Package
  • Operating system: Ubuntu 18.04
  • Browser + version:

Expected behavior:

  • I try to create a Ticket or a User over API. But i got every Time this.

{
“error”: “authentication failed”,
“error_human”: “authentication failed”
}

This is the API Call:

curl -u 123.456@xxxx.de:Password https://xxx.xxx.de/api/v1/users -H
“Content-Type: application/json” -X POST -d
‘{“title”:“Help me!”,“group”: “Users”,“article”:{“subject”:“some subject”,“body”:“some message”,“type”:“note”,“internal”:false},“customer":"123.456@example.de”,“note”: “some note”}’ https://xxx.xxx.de/api/v1/tickets

Actual behavior:

  • This is the header response
Status 401 Unauthorized
cache-control no-cache
connection keep-alive
content-type application/json; charset=utf-8
date Thu, 23 Apr 2020 10:52:45 GMT
referrer-policy strict-origin-when-cross-origin
server nginx
transfer-encoding chunked
x-content-type-options nosniff
x-download-options noopen
x-failure authentication failed
x-frame-options SAMEORIGIN
x-permitted-cross-domain-policies none
x-request-id 1a561125-0224-4921-b38d-f488d6d83e83
x-runtime 0.017612
x-xss-protection 1; mode=block

Steps to reproduce the behavior:

2

Your production log might hold usefull information.
Besides, if possible you should always use API tokens.

They’re not just your bestest friends on this planet, but also speedup API requests.

3

Thanks for your answer.

i tried again and it work better. But if i try to genere a ticket with this api call:

https://123.456.de/api/v1/tickets?’{“title”:“Help me!”,“group”:“Users”,“article”:{“subject”:“some subject”,“body”:“some message”,“type”:“note”,“internal”:false},“customer":"tickettest@123.de”,“note”: “some note”}’

I got this error:

{
“error”: “article hash is missing”
}

what did mean?

Best Reegards

Martin

4

Please have a look into our documentation:
https://docs.zammad.org/en/latest/api/ticket.html

Your API call is malformed. Sorry, but I can’t teach the fundamentals.

5

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