Answer in tickets for my customer


my customer can se an answer in a ticket when i change “set to internal” to “set to public”.
it´s ok so but can i change that the start status every time is “set to public” and only when i wan´t that the agent can see i change the status “set to internal”


Oh boy sorry, that’s not documented well!

As long as you’re admin, you can go into any ticket you like, go on the gear and change the default visibility.
This is global for everyone.

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