Allowing a user to receive notifications to all tickets in their organisations

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: docker-compose
  • Operating system:
  • Browser + version:

Expected behavior:

When we give the “Customer” role the permission user_preferences.notifications they should be able to access Agile Collective Support

We want this so that whilst there may be ticket creators, there are also sometimes project owners on the client side that need to observe all tickets.

Actual behavior:

  • The option does not appear

Steps to reproduce the behavior:

  • Give the customer role the permission user_preferences.notifications
  • Switch to be that customer
  • Cannot set notification preferences via Agile Collective Support
2

Please read the permission documentation, it clearly states that this functionality is for agents only:
https://admin-docs.zammad.org/en/latest/manage/roles/user-preferences-permissions.html

Also, here’s more context on what’s going through Zammads notification channel:
https://admin-docs.zammad.org/en/latest/manage/trigger/system-notifications.html

3

Thanks for the reply, I was surprised is all that I could set it if it wasn’t going to be used.

Also, if this wasn’t possible, how could this issue be resolved. I am guessing triggers on a per user basis would be the only way to achieve this.

Dan