# Allow user to mark Tickets as Important
**URL:** https://community.zammad.org/t/allow-user-to-mark-tickets-as-important/9656
**Category:** Feature requests
**Created:** [July 14, 2022, 6:47am UTC](https://community.zammad.org/t/allow-user-to-mark-tickets-as-important/9656 "2022-07-14T06:47:49Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Mannshoch](https://community.zammad.org/u/Mannshoch)
#### Post date: [July 14, 2022, 6:47am UTC](https://community.zammad.org/t/allow-user-to-mark-tickets-as-important/9656/1 "2022-07-14T06:47:50Z")
As longer we use zammad, more people request to filter Tickets for importance. Please allow customer to mark tickets as important for themselfe or for the company.
_Other similar tickets._
Condense tickets: [Collapse older responses](https://community.zammad.org/t/collapse-older-responses/6351)
Condense Message: [Add possibility to select mail-parts as irrelevant](https://community.zammad.org/t/add-possibility-to-select-mail-parts-as-irrelevant/3663)
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### Author:  [@Bozo0511](https://community.zammad.org/u/Bozo0511)
#### Post date: [October 19, 2022, 7:51am UTC](https://community.zammad.org/t/allow-user-to-mark-tickets-as-important/9656/2 "2022-10-19T07:51:52Z")
Hi, you can simply configure a custom object like importance or urgency, and setup SLAs.
[https://admin-docs.zammad.org/en/latest/system/objects.html](https://admin-docs.zammad.org/en/latest/system/objects.html)
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [September 3, 2023, 10:47pm UTC](https://community.zammad.org/t/allow-user-to-mark-tickets-as-important/9656/3 "2023-09-03T22:47:51Z")
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