Title: Allow triggers and schedulers to set Date object types similar to datetime
- What is your original issue/pain point you want to solve?
We need a custom deadline not tied to SLAs based on a tickets current progress or state. - Which are one or two concrete situations where this problem hurts the most?
Deadling with third party vendors that have seperate SLAs in the order of weeks or month. - Why is it not solvable with the Zammad standard?
The current datetime operators in triggers do not work as expected. - What is your expectation/what do you want to achieve?
Allow a simple date to be set relative in time to a ticket update action.
Your Zammad environment: 6.0
- Average concurrent agent count: 4
- Average tickets a day: 30
- What roles/people are involved: Technicians
Anything else which you think is useful to understand your use case:
I described in a technical assistance post (here) the issue with the datetime and triggers.
I appreciate any consideration this is given, thank you for a wonderful product!