Allow to modify e.g. status-selection in Ticket creation for new rols

[tduesterhus]

Hi there,

to manage the permissions for different teams within our organisation we created some extra rols. We now want to restrict the actions for each roll (e.g. not allow to close a ticket -> not able to select a specific status). This is possible in the rails console but only for the overall role agent or customer.

Is there a possibility to restrict the view for a specific status AND a custom role?
Best regards,
Tobi

[MrGeneration]

Heya,

I changed this posts category to technical assistance, because I believe this is what you’re looking for.

Zammad allows you to technically restrict what a customer or agent can select (see: https://docs.zammad.org/en/latest/admin/console/working-on-tickets.html#limit-available-states-for-customers ), however - this is for the “origin” or person, not a role.

So short: No, you currently can’t restrict states by a specific role.

As far as I’m aware that’s not on our list at the moment.

Bests

[tduesterhus]

Hi,
thank you for the explanation