# Agents group notifications issue

**URL:** <https://community.zammad.org/t/agents-group-notifications-issue/10954>\
**Category:** Technical assistance\
**Created:** [February 17, 2023, 6:57am UTC](https://community.zammad.org/t/agents-group-notifications-issue/10954 "2023-02-17T06:57:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![PeterS812](https://community.zammad.org/user_avatar/community.zammad.org/peters812/32/5720_2.png) [@PeterS812](https://community.zammad.org/u/PeterS812)\
**Post date:** [February 17, 2023, 6:57am UTC](https://community.zammad.org/t/agents-group-notifications-issue/10954/1 "2023-02-17T06:57:05Z")

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Hi!  
Some of agents in groups does not get notifications of new tickets or updated tickets.  
For example I have 5 agents in group:

Bill  
John  
Jane  
Smyth  
Sara

But only John and Sara get the notifications of new tickets and updated tickets in group. Bill, Jane, Smyth have no notifications though they have absoluteley the same settings in groups, roles and profile notifications as another agents.

- Used Zammad version: 5.31
- Used Zammad installation type:package
- Operating system: Ubuntu
- Browser + version: Chrome|

There is no errors in production logs

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**Author:** ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)\
**Post date:** [February 27, 2023, 2:18pm UTC](https://community.zammad.org/t/agents-group-notifications-issue/10954/2 "2023-02-27T14:18:08Z")

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Any other things that may not be the same apart from the users?  
Have you checked the production log? Looking for the mail address of the user that fails for sendout might reveal the reason.

Possibly the mail is sent out but not appearing on the user’s mailbox for whatever reason.

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<div class="post-metadata">

**Author:** ![PeterS812](https://community.zammad.org/user_avatar/community.zammad.org/peters812/32/5720_2.png) [@PeterS812](https://community.zammad.org/u/PeterS812)\
**Post date:** [March 13, 2023, 8:23am UTC](https://community.zammad.org/t/agents-group-notifications-issue/10954/3 "2023-03-13T08:23:44Z")

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Thanx for answer. I checked the users settings it’s the same. It’s not mail notifications (we don’t use mail notifications for agents) it’s a bird notifications in the left top corner inside Zammad interface. There was no errors in logs. I don’t know what it was but after some restart of Zammad it fixed by itself.